Professional Services
Having worked for 30 years at the forefront of the revolution in TV, telephony and broadband communications Richard has developed valuable expertise across a wide range of disciplines.
A broad-based, comprehensive approach to management has evolved as a result of a multi-faceted career with senior Operational, IT and Engineering roles in broadband communications. That cross-disciplinary experience is employed to avoid a silo view and to provide the best outcomes for customers taking into account budgetary, technical, legal and cultural constraints.
BUSINESS & OPERATIONS MANAGEMENT
- Business Planning
- M&A and due diligence analysis
- Telephony tariff validation
- Revenue management and protection
- Margin analysis
- Packaging and bundling
ENGINEERING MANAGEMENT
- Networks
- Head End
- Telephony
INFORMATION SYSTEMS AND BUSINESS APPLICATION MANAGEMENT
With over 25 years of experience working with Management Information Systems (MIS), Customer Relationship Management (CRM) systems and Billing and Operations Support Systems (BSS/OSS), Richard Caplin Professional Services is well placed to assist your business in many areas relating to the use of business support systems and the exploitation of business data.
Data
- Data cleansing and normalisation
- Database management
- Data analysis and exploitation
- Data Warehousing
- Transforming Data into Information
- Management Reporting
- Operational and Financial reporting
- KPI monitoring and alerts
- Dashboards and on-screen reports
Systems
- Systems selection and implementation
- Process automation
- Data and Systems integration
- Systems migrations
Business Applications
- Configuration
- Exploitation
- Business Process Improvement