Managing and problem solving to deliver hi-tech communications services to residential mass-market customers and to highly individual business clients.
Career overview
I have spent 30 years in senior management roles for complex hi-tech businesses. I joined my first Cable TV company in 1985 with the first wave of telecomms liberalisation in the UK and have since been riding the technology rollercoaster as Cable Television evolved into Cable Communications. Service offerings improved from the original multichannel TV service, adding first telephony, then internet and now mobile phone services. Alongside this has gone the change in network technologies from coaxial and copper through HFC to Fibre the Home (FttH) and the change from analogue to digital and IP-based methods of transmission.
I have had roles as
- Director of MIS (selecting, implementing and managing billing, call rating, CRM and OSS systems),
- Director of Engineering (selecting, implementing and managing head-end systems, Conditional Access Systems, digital and VOIP telephony switches, HFC and FTTH network rollout)
- Operations Consultant (Business Planning, M&A due diligence, business process assistance, product development, margin analysis)
- Systems Sales (Sales of BSS, OSS, CRM and associated systems to customers in EMEA and worldwide)
International Experience
Having started in the UK, my experience led to me being invited to undertake long term consultancy roles in the Middle East, Bermuda and most recently in France. As a Sales Manager for an Integrated BSS/OSS supplier I worked worldwide.
Professional membership
